SUMMARY: Monitor Remote Sessions on a SunRay network.

Thanks to the three SunRay administrators who replied to my original
posting.
          Tim Chipman
          Allan West
          Pablo Jejcic

Thanks to the Sun Systems Engineer who showed us how to do this.
          Pat l. (at Sun.com)

Original Question (summarized: original below)

     Recently, the traning department has requested 
     the ability to monitor any SunRay device's seesion.  
     The training department wants the capability to 
     watch the actions of a particular call center session. 

Here is what we found:
1.  The SunRay 2.0 server software does not have a feature 
    to allow another SunRay device or workstation to view 
    an active SunRay sessions.  
2.  vnc (VNC) will not accomplish this either.
3.  This can be accomplished by 
     * starting a VNC session on a SunRay device using 
       the vncserver process.
     * capturing/viewing that specific VNC session with 
       the vncviewer process
     * attaching to that specific VNC session on another 
       SunRay device, sparc, pc.
4.  This attaching to that specific VNC session in a 
    view-only or a interactive mode.

We will be working on the scripts, etc. to accomplish this after our
SunRay is up and running. After the scripting is completed, I expect to
be able to share our scripts to any interested parties. 


Thanks again!

Hichael Morton


--- Hichael Morton <mh1272@yahoo.com> wrote:
> Date: Wed, 26 Mar 2003 06:56:55 -0800 (PST)
> From: Hichael Morton <mh1272@yahoo.com>
> Subject: Monitor Remote Sessions on a SunRay network.
> To: sunmanagers@sunmanagers.org
> 
> Greetings,
> 
> We are establishing a SunRay network with 200 seats for our call
> center.  We will be using version 2.0 of the SunRay software.  As
> with
> many projects, there is only on-the-job training and we are learning
> as
> we go.  
> 
> Recently, the traning department has requested the ability to monitor
> any SunRay device's seesion.  The training department wants the
> capability to watch the actions of a particular call center session. 
> Evidently, they want the ability to record a session for playback.
> 
> We are in the process of finding products that will let us attach and
> view any SunRay session but, thus far, we have not found anything.
> 
> We would appreciate any input on how to accomplish this task and will
> summarize our findings.
> 
> 
> Thank you,
> 
> Hichael Morton
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