SUMMARY Solstice: Server not available

From: Carl Carpenter (carlc@kds1.kivex.com)
Date: Wed Jan 29 1997 - 09:32:36 CST


GENERAL SOLUTION:

  Server did not know it's name
  Did a sys-unconfig, rebooted, reidentified the server (name, ip address)
  Resetup DNS and all services working

THANKS TO:

  Kevin Crowe of SUN Support
  Charity Gustine
  Alex Finkel

ORIGINAL MESSAGE:

  Came in this morning to find that Solstice did no backups this weekend.
  In the networker window is the error message Server not Available.

  ps -ef | grep nsr
      root 993 1 16 09:22:41 ? 0:00 /usr/sbin/nsr/nsrexecd -s
xxx.kivex.com

  /usr/sbin/nsr/nsrd is not running

  i tried running nsrd but get the error
    get_myaddress: ioctl (get interface configuration): Invalid argument
  and then nsrd dies

  i tried using the startup/kill script in /etc/rc2.d, but got the same
results.

  man page on get_myaddress says it is only around for backward compatability
    and was not very helpfull to me.

  if anyone has some ideas, i would appreciate hearing them.

  thanks, and will summarize

REPLIES FROM SUN-MANAGERS Charity Gustine

  I had something similar happen to me. In my case it was because my nsrhost
  alias had been removed from the host file. So none of my clients could talk
  to the server.

  One other time my server lost connection while attempting to back up, so it
  was necessary for me to restart the daemons on the clients. Sun says that
  this is sometimes necessary.

  Have you tried going to the /etc/rc2.d/S??Networker and doing the stop, and
  then a start? If you have done this are there any errors, when the daemons
  start up?

  Charity Gustine

REPLIES FROM SUN-MANAGERS Alex Finkel

  Haven't seen this problem, but do you have your networker (soltice) server
  aliased as NSRHOST either in /etc/hosts or in DNS?

  Also, maybe nsrd died and the ports are still "in use". Try rebooting the
  host.

AFTER RECIEVING REPLIES

  /etc/hosts server was aliased as nsrhost
  had already tried /etc/rc2.d/S??Networker stop and start
  planning a reboot at the end of the day

NOW IT GETS INTERESTING

  Almost no services working localally
  No services working outside of our network

  a little investigating and find services not knowing the servers name
  even uname -n returns nothing
  checked files hostname, nodename, hosts ... all looked corect
  rebooted the server with no change

  called sun support and got Kevin Crowe
  we looked at all the files again, rebooted and no change
* now did a sys-unconfig
* rebooted the server
* reidentified the server (name, ip address, gateway, name service ...)
* resetup DNS
* had to readd the nsrhost aliase back into the hosts file
* all services working as before

THANKS TO ALL THAT REPLIED

Carl Carpenter - carlc@kivex.com - (301) 215 8201



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