Again the net seems to have come thru!!!!
I have included the original mail at the end of this message.
My thanks to all who responded.
>From Steve.Kirkpatrick@artecon.com
>From iqbalz@regrepfs.fw.gs.com
>From Matt.Sherek@seag.fingerhut.com
>From jonsg@diss.hyphen.com
>From thielen@irus.rri.uwo.ca
>From lbd@mhcnet.att.com
>From pamela@jupiter.Legato.COM
Pamela's entry seems to be the one which works in my case.
However I was using the local display on my workstation.
I also believe it has something to do with the color map. However
I have not been able to prove it.
And yes I have been using mosaic so the other entries would be good things
to keep in mind.
Jim
--------------------****** Working solution in my case ******------------
>From pamela@jupiter.Legato.COM Mon Jan 16 10:40:20 1995
I also had this problem with two systems. One was a
xterminal, and I guess that will never work. The second, I was
running using -display to my machine over the net. It appeared
that either the server or the client had two of each dps extension
applications running:
grand-am{pamela}22: xdpyinfo | grep dps
Adobe-DPS-Extension
DPSExtension
show's only one. Sometimes, recyling openwin fixes the problem.
Booting seems to all the time. Sun's solution was to boot.
I would hope that they could figure out why this happens,
My solution now, is to start anwerbook before any other software
( Networker, SNM, mosaic, netscape, etc ), and I have not had
the problem re-occur very often.
I pulled some docs off sunsolve, and attached them, perhaps they
can help.
Note:jec
The docs did not make it thru. Perhaps Pamela would post the numbers.
----------------------------------------------------------------------------
>From Steve.Kirkpatrick@artecon.com Mon Jan 16 11:52:36 1995
Subject: Re: Could not launch new Viewer using answerbook.
I have had this problem before. Stangely enough, I closed "NetScape" and the
problem disappeared. I have had this happen often enough to where I think
there is some correlation.
I think it may have had to do with not being able to allocate all the colors
it wanted from the colormap table.
_____________________________________________________________
>From iqbalz@regrepfs.fw.gs.com Mon Jan 16 11:40:10 1995
I have seen that problem before, it has to do with your display
not being postscript, are you using the sun's version of X, I don't
know if that pointer is enough, but that is all I remember that
cured the problem that I had, in other words if you use X11R5 from
a different vendor then you may see that message,
------------------------------------------------------------------
From: Matt.Sherek@seag.fingerhut.com (Matt Sherek)
If you're running this on an X server you will have problems. Answerbook needs
either News or one other thing. I can't remember. Anyway I'm running into the
same thing and if you find anything could you send me the answer also. I'm
running Mtoif 1.2.3 on Solaris 2.4.
-------------------------------------------------------------------------
>From jonsg@diss.hyphen.com Mon Jan 16 04:01:49 1995
Had similar trouble many moons ago, when a highly-coloured backdrop meant
that the viewer couldn't grab enough colours to run, and silently failed
to do so. Are you using a backdrop or running Netscape or Mosaic (both
beauties for grabbing the whole pallette on a whim)?
-------------------------------------------------------------------------
>From thielen@irus.rri.uwo.ca Mon Jan 16 10:02:24 1995
Me too!!
I'm interested in a solution to this. The problem is the
solaris 2.3 not supporting postscript viewing.. But a
solution.. I'd really like to know!
Please let me know what the net comes up with!!
------------------------------------------------------------------------
>From lbd@mhcnet.att.com Mon Jan 16 09:05:34 1995
Please summarize on this. I have a similar problem, but
it only seems to occur after I have run Mosaic in my
current windows session. Pageview doesn't work, which is
what keeps answerbook from working.
I thought I got it working when I removed the font
definitions for Mosaic from my .Xdefaults, but one of
my users still has the problem. I'm at a loss, too...
-----------------------------------------------------------------------
************************** Original text of question ******************
Hello,
I have the following locally installed answerbooks on my system.
I had a problem a few days ago in which I could start the answebook
system but on the second or 3rd select of a subject I would get
the following messages.
Can't start new Viewer.
Could not launch new viewer.
These messages would appear in a popup after executing the following
sequence.
--------------------- Command sequence -----------------------------
swamper.css.cdc.com% answerbook
Verifying AnswerBook environment...
Looking for locally installed AnswerBooks...
"Solaris 2.3 System Administrator AnswerBook"
"Solaris 2.3 User AnswerBook"
"Solaris 2.3 on Sun Hardware AnswerBook"
"Solaris 2.3 Reference Manual AnswerBook"
"SunLink X.25 8.0.2 AnswerBook"
Creating new AnswerBook Library file '/usr/people/jec/.ab_library'...
Starting AnswerBook Navigator...
swamper.css.cdc.com% answerbook
Verifying AnswerBook environment...
Looking for locally installed AnswerBooks...
"Solaris 2.3 System Administrator AnswerBook"
"Solaris 2.3 User AnswerBook"
"Solaris 2.3 on Sun Hardware AnswerBook"
"Solaris 2.3 Reference Manual AnswerBook"
"SunLink X.25 8.0.2 AnswerBook"
Starting AnswerBook Navigator...
swamper.css.cdc.com%
------------------- End of sequence ---------------------------------
At this point the following is apparent:
1. Answerbook Navagator v3.3 has started and is displaying.
2. The location field of the display shows LIBRARY
3. Contents of Library: Shows
"Solaris 2.3 System Administrator AnswerBook"
"Solaris 2.3 User AnswerBook"
"Solaris 2.3 on Sun Hardware AnswerBook"
"Solaris 2.3 Reference Manual AnswerBook"
"SunLink X.25 8.0.2 AnswerBook"
4. Selection of any of the above brings the following display changes.
The location field of the display shows:
LIBRARY
Note:
For this discussion I've selected the Administrators Answerbook
I get the same result with any selection.
Solaris 2.3 System Administrator AnswerBook
5. Contents of Solaris 2.3 System Administrator AnswerBook shows:
Introduction to Solaris2.3 for System Administrators
NIS+ QuickStart
Solaris2.3Adding and Maintaining Peripherals
.
.
.
etcetra...
6. Double clicking on any of the topics causes the display to change
as follows.ie
Introduction to Solaris2.3 for System Administrators
7. Display changes to:
The location field of the display shows:
LIBRARY
Solaris 2.3 System Administrator AnswerBook
Introduction to Solaris2.3 for System Administrators
8. Contents changes to:
Cover
Credits
Contents
Figures
Tables
.
.
.etc
9. At this point the popup appears witn the message:
Can't start new Viewer.
Could not launch new viewer.
10. At this point there is no recovery only to quit as the docviewer
hangs.
11. I thought I'd fixed this a few days ago with the installation of
the recommended patches obviously I haven't.
12. Is there some patch I may have overlooked?
--
Jim Coby :Control Data Systems Inc.
email : jec@skywalker.css.cdc.com
phone : 1-800-345-6628 U.S. & Canada
: 612-482-3434 International
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