Hi,
Sorry this took so long. I was overwelmed with responses. Original question:
>Not sure if this is appropriate. But here it goes. I am evaluating a software
>package from Remedy called 'Action Request System'. This software is designed
>to support a help desk environment. My question is this:
>
>Has anyone used this product and if so what do you think? Any and all
>responses (Good and Bad) are wanted.
I have too many responses to list here. I will forward a file I built with the
responses to anyone who is interested.
Overall the responses seem to be in favor of the Remedy package.
I want to thank everyone who responded. It helped out tremendously in my
evaluation.
Again, for anyone wanting a copy of all the responses please e-mail me.
Bob
------------------------------------------------------------------------------ Bob Leck | My opinions, My questions, My answers Compaq Computer Corporation | bleck@bbking.eng.hou.compaq.com | Two percent of zero is almost nothing
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