SUMMARY: Help desk software.

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The original request was:
    
    Could anyone who has gone throught the pain of searching out
    companies and software systems which do this send me a list.
    
    Any comments about the usability or quality of said products
    would also be welcome.
    
    Needless to say, running on a sun in OpenLook would be nice.
    
Thanks to those that responded. Two products stood out in the
responses.

Action Request, Remedy Corp. 6
Apriori, Answer Software 5

then

Home Growns 2
Helpdesk, Sun Microsystems 2
ProActive Software 1
Quantum Suite 1
Aurums 1

Action Request got the most raps and is said to be the cheapest,
and most configurable.

More detailed information can be obtained on request.

Craig Bishop Information Systems Division
Email: csb@gdwb.OZ.AU Geelong & District Water Board
Phone: +61 52 262506 61-67 Ryrie St Geelong
Fax: +61 52 218236 Victoria 3220 Australia

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