Thanks to all who responded to my request for opinions on Polaris
as a vendor of hardware maintenance. Following are responses that
Polaris has been our service company for a little over a year. They
have consistently gone above and beyond the call of duty (and their
contractual obligations) to give us good service. We have a 4/330 and
about 15 SPARCstations. The 4/330 (soon to be a 4/630) is on 4-hour
service and the workstations are on their Service Partner program.
This has worked out well for us. They give excellent service at an
excellent price. Our salesperson is Shelly Passios.
We've been using Polaris for about 3 years with no complaints. Their
techs are fairly knowledgeable about the hardware, and usually end up
shipping a swap overnight. As for software, you're better off buying
a Sun maintenance contract.
We only use the Service Partner option since we have some hardware
understanding here. If you can afford it, get them to come out and
do the work (:-).
I attended 2 weeks of training at Polaris for our self maintenance
program at the University. They also won our bid for spare parts providers.
If you're looking to avoid Sun I would recommend Polaris for their knowledgable
staff and competitive pricing.
I've got them covering my SPARCserver 490 & SPARCstation 330
on their Service Partner program. The 490 bit the dust twice
in the past year. They helped me get it going by the next day
both times (I'm within spitting distance of their home office
so it cuts down on delivery time). Renew with them? In a second!
The pricing is good as well and I use them as my repair depot
for workstations (3/60, 3/80, 4/40, 4/50, 4/75...).
-- | Cornell Kinderknecht | Email: email@example.com | | CNAD/CCSL | UUCP: uunet!necbsd!cornell | | NEC USA/NEC America, Inc. | Phone: 214-518-3509 | | Irving, TX | Fax: 214-518-3952 |
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